Delivery & Returns

Christmas Delivery

At Crosbys, we can supply thousands of products from hundreds of different brands and suppliers. This means our delivery dates for Christmas are different depending on the supplier and brand you wish to purchase.

To be able to deliver your order in time for Christmas, please find the brand of the item you wish to order in the table below. To ensure delivery before christmas you must order before the date in the "First Date" column. If you order after the first date but before the "Last Date", we may be able to deliver in time but cannot guarantee this.

Please note: The dates below do not guarantee delivery in time for Christmas. If you require items on a certain date, please email orders@crosbys.co.uk to request this. We are not able to make promises on delivery dates for orders placed after the 20th December.

BrandFirst DateLast Date
ARC12th18th
Arcoroc12th18th
Artis15th19th
Aurelia18th20th
Australiain Fine China18th20th
BB PlasticsN/AN/A
Beaumont18th20th
Bonzer18th20th
Borgonovo18th20th
Caterwrap18th20th
Chef & Sommelier Open Up18th20th
Chef & Sommelier (all others)12th18th
Churchill / Alchemy / Super Vitrified12th18th
Classeq18th20th
Clifton18th20th
Comas & Partners18th20th
CombisteelN/AN/A
CounterlineN/AN/A
Degrenne ParisN/AN/A
Duralex15th19th
Durobor15th19th
EliaN/A13th
Epicurean18th20th
Genware18th20th
Grant18th20th
Granulite18th20th
Grunwerg18th20th
Hamilton Beach18th20th
Harfield18th20th
Hi-Tech18th20th
Hygea18th20th
Hygiplas18th20th
IDM18th20th
Induced Energy18th20th
Instanta18th20th
Jodal18th20th
La Rochére15th19th
Libbey15th19th
Lincat18th20th
Luigi Bormioli15th19th
Matfer18th20th
Mezclar18th20th
Milan18th20th
Miyabi18th20th
Parry18th20th
Porcelite18th20th
Porland18th20th
Price & Kensington18th20th
Pujadas18th20th
Ramon18th20th
Rational18th20th
RemmercoN/AN/A
RobandN/AN/A
Robert Scott18th20th
Robot Coupe18th20th
Royal Genware18th20th
Royal Leerdam15th19th
Sharp18th20th
Sirman18th20th
Stolzle18th20th
Sunnex18th20th
Swan18th20th
Toffeln18th20th
TorkN/A14th
Tork (Stocked Lines)18th20th
Victorinox18th20th
Villeroy & BochN/AN/A
Vogue18th20th
Vollrath18th20th
Whirpool18th20th
WilliamsN/AN/A
Wusthof TridentN/AN/A
Zodiac18th20th
Zwilling18th20th

Delivery

All orders over £50 nett of VAT are free from delivery charges for UK mainland customers. We offer a 1-3 day delivery on stock items. Any items that are not standard stock items may take up to 5 days to arrive. An estimated delivery date will be displayed at the checkout and is dependant on the items ordered. In some rare circumstances, there may be an increased delay but we endeavour to inform you as soon as possible. If you have a query regarding stock, please call before placing your order.

For any orders that are not UK Mainland, namely Scottish Highlands, Islands, Northern Ireland and the Republic of Ireland, an increased carriage charge is applied and orders will be subject to carriage charge regardless of order value. No free carriage option is available for non-UK mainland areas.

The following postcode prefixes are subject to a £15 +VAT carriage charge:

KW1 to KW14, AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, PA21 to PA38, PH4 to PH41, PH49, PH50, BT1 to BT94.

The following postcode prefixes are subject to a £20 +VAT carriage charge:

HS1 to HS9, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to, KW17, PA20, PA41 to PA49, PA60 to PA78, PH42, PH44, IM1 to IM9, GY1 to GY10, ZE1 to ZE3, PO30 to PO41, TR21 to TR25, JE1 to JE5 and any other non UK mainland postcodes.

European Delivery

We offer delivery across Europe at a low delivery charge. For all orders under 31kg of weight, the rates below apply. For any orders over 31kg in weight, a surcharge will be applied (this surcharge applies per parcel). This is calculated on a per order basis and we will inform you before the charge is made. Any order over 40kg is classified as a pallet by our couriers, the price for this will depend on the destination & weight of the order.

Zone 1 - From- £15.00 - Germany, France, Netherlands, Belgium and Luxembourg

Zone 2 - From- £18.00 - Austria, Denmark and Switzerland

Zone 3 - From- £20.00 - Czech Republic, Italy, Slovakia and Spain

Zone 4 - From-£22.00 - Finland, Portugal, Sweden, Poland, Estonia, Hungary. Slovenia and Croatia.

Zone 5 - From- £35.00 - Latvia, Lithuania, Bosnia & Herzegovina, Serbia, Iceland, Bulgaria, Romania, Norway and Greece.

International Delivery

We are currently unable to ship anywhere outside of Europe. 

Cancellation

Orders can be cancelled anytime until the order has been dispatched. You can cancel your order by contacting us through email or phone.

Returns

All returns must have an accompanying returns authorisation number.  Failure to obtain a returns number may result in the product(s) or order being refused for credit, deliveries to Crosbys Catering Supplies Ltd may also be refused and/or returned to you.  

Returns numbers will not normally be issued beyond 30 calendar days of delivery, unless the item is to be returned as part of a warranty claim. Any returns under warranty will be repaired rather than replaced or refunded. Once a returns number has been issued, all returns must be received within 14 calendar days; No credits can be issued beyond this period.  

Products that are no longer required or incorrectly ordered 

A restocking charge of 25% will be applied to all returns, This charge is subject to change with any non-stock items, these items will be subject to the manufacturers own restocking fees schedule.  

The cost of returning any goods that are no longer required or that have been incorrectly ordered is the responsibility of the Buyer and not Crosbys Catering Supplies Ltd.  

All returns must be received in an unused and resalable condition in original packaging. Goods received that are used, damaged or with missing packaging cannot be refunded and will either be returned to the buyer at their own cost or destroyed with the buyer's consent. 

Any items that are either made to order or are of bespoke production are strictly non-returnable.  

Where equipment is purchased from Crosbys Catering Supplies Ltd via a leasing partner; A signed agreement from the leasing provider will be judged by Crosbys Catering Supplies Ltd an instruction to proceed with the order.  

Faulty Items 

Warranty on all products is dependent on the manufacturers policy; If you are unsure then please contact us for more information on a specific product.  

In some cases faulty equipment reported to Crosbys Catering Supplies Ltd must be made accessible for inspection either by Crosbys Catering Supplies Ltd, its subcontractors or the products manufacturer before any remedial action can be taken. 

Confirmation that equipment or parts have been fitted by a qualified engineer or competent person trained to work on the manufacturer's equipment may also be required and is a condition of warranty for all equipment sold by Crosbys Catering Supplies Ltd.  

Undeliverable goods 

In the case of heavy equipment, all deliveries are strictly to the kerbside unless unpacking and siting has been agreed. In this instance it is the responsibility of the buyer to ensure that any items ordered fit through any access available to the building. Our delivery personnel are not responsible for the removal of any doors, windows or other access points in order to facilitate the siting of equipment.  

If equipment is unable to be sited within the building at the immediate time of delivery a return carriage / failed delivery charge and a restocking charge of 25% will be made.    

Damages 

All damages must be reported within 24 hours of delivery and must include photographic evidence.  Damage claims outside of this period may not be processed.  

In most instances a refund or an offer of replacement will be made.  

In the case of international deliveries outside of the United Kingdom; Crosbys Catering Supplies Ltd reserves the right to refund damaged items rather than replace them.  

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