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Please note it is customer responsibility to provide the correct delivery details and contact phone numbers. Failure can result in delays and returns, and in certain circumstances charges may apply for re-delivery.
All orders over £50 nett of VAT are free from delivery charges for UK mainland customers. We usually offer a 1-3 day delivery on stock items, but we currently are experiencing delays due to Covid 19, Please read basket message carefully. Any items that are not standard stock items may take up to 5+ days to arrive. An estimated delivery date will be displayed at the checkout and is dependent on the items ordered. In some rare circumstances, there may be an increased delay but we endeavor to inform you as soon as possible. If you have a query regarding stock, please call before placing your order.
For any orders that are not UK Mainland, namely Scottish Highlands, Islands, Northern Ireland and the Republic of Ireland, an increased carriage charge is applied and orders will be subject to carriage charge regardless of order value. No free carriage option is available for non-UK mainland areas.
The following postcode prefixes are subject to a £17 +VAT carriage charge:
KW1 to KW14, AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, PA21 to PA38, PH4 to PH41, PH49, PH50, BT1 to BT94.
The following postcode prefixes are subject to a £25 +VAT carriage charge:
HS1 to HS9, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to, KW17, PA20, PA41 to PA49, PA60 to PA78, PH42, PH44, IM1 to IM9, GY1 to GY10, ZE1 to ZE3, PO30 to PO41, TR21 to TR25, JE1 to JE5 and any other non UK mainland postcodes.
We offer delivery across Europe at a low delivery charge. For all orders of one parcel under 20kg of weight, the rates below apply. For any orders over 1 parcel and over 30kg in weight, a surcharge may be applied. This is calculated on a per order basis and we will inform you before the charge is made.
Zone 1 - £20.00 - Germany, France, Netherlands, Belgium and Luxembourg
Zone 2 - £25.00 - Austria, Denmark and Switzerland
Zone 3 - £30.00 - Czech Republic, Italy, Slovakia and Spain
Zone 4 - £35.00 - Finland, Portugal, Sweden, Poland, Estonia, Hungary. Slovenia and Croatia.
Zone 5 - £70.00 - Latvia, Lithuania, Bosnia & Herzegovina, Serbia, Iceland, Bulgaria, Romania, Norway and Greece.
For any orders outside of European, we do not currently offer a set delivery rate. The cost for delivery is calculated on a per order basis and will be communicated after the order is placed. If your country is not currently listed, please email or call to get this added.
For European and International deliveries, we cannot accept responsibility for damages in transit. Therefore we cannot always offer replacements for damages due to the high carriage charges. We will refund in full for all damages occurred, once proof of damage has been provided.
Orders can be cancelled anytime until the order has been dispatched. You can cancel your order by contacting us through email or phone. Once an order has been dispatched it cannot be altered or changed. Returns can only be authorised by Crosbys Catering Supplies.
Crosbys will not be responsible for costs to return unwanted items.
Please see our Delivery & Returns page
Payment can be made by Debit or Credit card or using your PayPal account. All payments and details are securely and safely processed through our payments providers SagePay and Barclaycard. No card details are shown to us or our providers.
You also have the option to save your card details at checkout for faster processing next time you visit. Your details are NOT stored by us or our payment providers. A technology known as Tokenisation masks your details so no-one has access to them.