Privacy Policy

Crosby's respects your privacy and is committed to safeguarding your personal details. When you visit our website (regardless of where you visit it from) the law protects you, this privacy notice will inform you of how we look after your personal data.

Personal data, or personal information, means any person-related information from which that person may be identified. It does not contain details where the identity was deleted (anonymous data). 

We can gather, use, store and transfer various types of personal information about you that we have grouped together as follows: 

• Identity Data which includes things such as first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data which includes billing address, delivery address, email address and telephone numbers.
• Financial Data which includes your card and payment details.
• Usage Data which is information about how you use our website, what pages you look at and products you browse.
• Marketing and Communications Data - your preferences in receiving marketing and communication preferences.
• Technical Data which includes your IP address, your login data, browser type and version, time zone setting and location, and device used to access our website.

No special types of personal data about you are collected by us (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not compile any data on criminal convictions and offences.

If we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that information when requested, we will not be able to satisfy the contract we have or are attempting to enter into with you and won't be able to provide the products purchased. If we have to cancel an item due to data not provided we will inform you of this as soon as possible.

Only when the law requires us to do so may we use your personal data. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You are legally entitled to request details, correction or deletion of the personal information which we hold about you at any time, under the UK's Data Protection Act 1998 and can opt out of any marketing at any time by contacting us. 

We will hold your personal data only for as long as required to serve the purposes for which we have obtained it, and for the purpose of fulfilling any legal, accounting, or reporting requirements.

Cookies

You may set your browser to reject all or any cookies from the browser, or to warn you when cookies are set or accessed by websites. Please note that some parts of this website can become unavailable or not work properly if you disable or refuse cookies. For more information on our cookie usage please contact us.

Security

To prevent your personal data from being inadvertently lost, used or accessed in an unauthorized manner, changed or disclosed, we have put in place effective security measures which all our staff adhere to with the greatest confidentiality.

We have placed processes in place to deal with any possible misuse of personal data and will inform you and any relevant regulator of a breach where we are legally obliged to do so.

To help us confirm your identity and guarantee your right to access your personal data, we may need to request unique information from you, such as a photographic ID. This is a security measure to ensure that any user who has no right to obtain it does not receive your personal data. We may also contact you in order to request more information about you.

Tracking Pixel

We use a tracking pixel which means we collect the following information: 

• Your IP address, Information about your web browser, page location, referrer and person using our website.
• Pixel ID and any cookies.
• Button click data- Buttons clicked by you.
• Form field names- Email, address and quantity when you purchase a product or service.